I had recently written a post on my personal blog about how it was to be on this side of IndiBlogger. However, it did not include anything about what I did here. (Sometimes I wonder about exactly what I do here and invariably it leads me to watching cute baby videos on Youtube so I could take my mind off it!)
When I joined this company as a PR freelancer, I was fresh out of college with zero experience. The very generous team at IndiBlogger let me work for them, travel with them, be part of team discussions; even allowed me to make mistakes and believe it or not, paid me to simply learn on the job. I got away with a lot of PR goof-ups in the early days and it was merely because the team, at that time, didn’t understand what PR is (Nihal still doesn’t). The bad thing was, at that point, I didn’t understand PR either. Working for IndiBlogger gave me the hands-on experience in the field and for that, I will always be grateful!
Then one day, Renie called me. It was a casual chat when he mentioned to me that he thought I could handle some more work (other than goofing off in the name of PR) in the company. His exact words were, “Just help us a little with responding to a few support tickets that we get sometimes.”
It obviously seemed easy!
And hence, (I would like to believe because of my ‘public relation skills’), I was also made responsible for attending to logistical issues with regards to prizes, vouchers, hampers, coupons, t shirts, pen drives, toothpaste, toothbrush, and whathaveyou.
Let me be honest. When I was growing up, I never once thought or imagined or dreamed to work as that girl who would respond to issues pertaining to a courier lost on its way to a village in Kerala, problems with redeeming a prize by a blogger who is currently in Kenya or a blogger in a little town outside Banaras who did not receive a shopping voucher!
When it dawned on me what I had gotten myself into, all I could think was, “Holy mother of god!”
In the last two years, I have had to respond to so many queries regarding loss (of couriers) that sometimes it’s hard to go to bed with a calm mind. I often imagine myself as Amy Adams’ character, Julie, in the film Julie and Julia; the part where Julie is in a job which entails that she respond to phone calls from people complaining about the government and its public development schemes.
At first it was confusing and frustrating and annoying and endless. I had no idea why WeSuck courier service would not deliver to a certain location or why WeAreThieves courier service tends to lose couriers without a trace!
With time I got better at managing these issues and then it wasn’t that ba… err someone just received a damaged shampoo bottle and I am now wondering what I can possibly do to make up for spilled shampoo!
So it doesn’t quite end. The problems are sometimes funny, sometimes manageable, sometimes out of control and mostly not-my-fault.
But bloggers have been really cooperative through all of this. And sometimes, when one of them says thank you or a word of appreciation, I am not sure how, but it all seems worth the entire ordeal.
And then there are times when I have upset some bloggers by my inability to provide a satisfactory solution to a logistical issue. Frustrated with my response, they write to Renie! I take this opportunity to clarify that those mails get forwarded to me again; and eventually it’s me who will still be your point of contact for all things logistics (Bwahahah).
Look forward to talking to you soon (hopefully not through a support ticket!)